{"id":2095,"date":"2025-07-13T08:25:35","date_gmt":"2025-07-13T04:55:35","guid":{"rendered":"https:\/\/palette-tech.io\/?page_id=2095"},"modified":"2026-01-04T16:38:33","modified_gmt":"2026-01-04T13:08:33","slug":"privacy","status":"publish","type":"page","link":"https:\/\/palette-tech.io\/en\/privacy\/","title":{"rendered":"privacy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2095\" class=\"elementor elementor-2095\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b84ba0f e-flex e-con-boxed e-con e-parent\" data-id=\"b84ba0f\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d645423 elementor-widget elementor-widget-text-editor\" data-id=\"d645423\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Last Updated: Dec 18, 2025<\/strong><\/p>\n<p><strong>1. Introduction<\/strong><\/p>\n<p>Palette-Tech.io (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) operates an AI-powered platform for intelligent management and automation of Instagram&nbsp;comments,<span style=\"font-size: inherit;\">&nbsp;Instagram Direct Messages (DMs), order tracking, and sales analytics , designed to support businesses. Protecting your privacy is a core priority. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.<\/span><\/p>\n<p>By registering for or using Palette-Tech.io (\u201cService\u201d), you agree to the terms outlined in this Privacy Policy and consent to the collection and use of your data as described herein.<\/p>\n<hr>\n<p><strong>2. Information We Collect<\/strong><\/p>\n<p><strong>A. User Account Data<\/strong><\/p>\n<ul>\n<li>Registration details: name, email address.<\/li>\n<li>Instagram account information: Instagram user ID, username, business account status.<\/li>\n<\/ul>\n<p><strong>B. Instagram API Data<\/strong><\/p>\n<p>When you connect your Instagram Professional account via OAuth, we collect:<\/p>\n<ul>\n<li>Access Token with permissions\/scopes: instagram_basic, instagram_manage_messages,&nbsp;instagram_business_manage_comments<\/li>\n<li>Profile metadata: username, business account ID<\/li>\n<li>Direct Messages (DMs) content and metadata: message text, timestamps, sender and recipient IDs&nbsp;&nbsp;<\/li>\n<li>Comment Messages content and metadata: message text, timestamps, sender and recipient IDs<\/li>\n<\/ul>\n<p><strong>C. Order and Sales Data<\/strong><\/p>\n<ul>\n<li>Product orders, quantities, order status, inventory information<\/li>\n<\/ul>\n<p><strong>D. Technical and Usage Data<\/strong><\/p>\n<ul>\n<li>Access timestamps, API request logs<\/li>\n<li>Cookies used for authentication<\/li>\n<\/ul>\n<hr>\n<p><strong>3. How We Use Your Information<\/strong><\/p>\n<p><strong>Core Service Delivery<\/strong><\/p>\n<ul>\n<li>Access and reply to your Instagram DMs through our AI chatbot to provide customer engagement and sales assistance<\/li>\n<li>Access and reply to your Instagram Comments through our AI chatbot to provide customer engagement and customer assistance<\/li>\n<li>Record and update order status and inventory levels within your dashboard<\/li>\n<\/ul>\n<p><strong>Analytics and Reporting<\/strong><\/p>\n<ul>\n<li>Generate sales, messaging, and engagement reports to help improve your business insights<\/li>\n<\/ul>\n<p><strong>Compliance and Security for comment and DMs<br><\/strong><\/p>\n<ul>\n<li>Enforce Instagram\u2019s messaging policies, including the 24-hour messaging window and rate limits<\/li>\n<\/ul>\n<ul>\n<li>Enforce Instagram\u2019s comment reply policies, including the 7-day response window and platform-imposed interaction limits<br><p><br><\/p>\n<\/li>\n<\/ul>\n<hr>\n<p><strong>4. Data Retention &amp; Minimization<\/strong><\/p>\n<ul>\n<li>DMs, Comments and related metadata are retained up to&nbsp;<strong>30 days<\/strong>&nbsp;after the last interaction, then deleted or anonymized<br><\/li>\n<li>Order and sales data are retained for up to&nbsp;<strong>5 years<\/strong>&nbsp;to comply with legal and tax obligations, then anonymized<\/li>\n<li>We only collect data necessary to deliver and improve the Service<\/li>\n<\/ul>\n<hr>\n<p><strong>5. Sharing and Disclosure<\/strong><\/p>\n<p>We&nbsp;<strong>do not sell or rent<\/strong>&nbsp;your personal data. We may share your data only with:<\/p>\n<ul>\n<li>Meta Platforms, Inc., to perform API requests and comply with their policies<\/li>\n<li>Legal authorities, if required by law, subpoena, or valid governmental request<\/li>\n<\/ul>\n<hr>\n<p><strong>6. Third-Party Platforms<\/strong><\/p>\n<p>Messages and data shared through Instagram\u2019s API are also stored on Instagram\u2019s servers and governed by Instagram\u2019s own Terms of Service and Privacy Policy. For more details, see:<\/p>\n<ul>\n<li><a href=\"https:\/\/developers.facebook.com\/policy\">https:\/\/developers.facebook.com\/policy<\/a><\/li>\n<\/ul>\n<p>If you revoke Palette-Tech.io\u2019s access via your Instagram settings, we will delete or anonymize your related data within&nbsp;<strong>30 days<\/strong>.<\/p>\n<hr>\n<p><strong>7. Security Measures<\/strong><\/p>\n<ul>\n<li>All data transmitted is encrypted using HTTPS<\/li>\n<li>Access Tokens and sensitive data are encrypted when stored<\/li>\n<li>Role-based access controls limit data access to authorized team members only<\/li>\n<li>Regular security audits and infrastructure protections (firewalls, monitoring) are in place<\/li>\n<\/ul>\n<hr>\n<p><strong>8. Your Rights and Choices<\/strong><\/p>\n<p>You have the following rights regarding your personal data:<\/p>\n<ul>\n<li><strong>Access &amp; Portability:<\/strong>&nbsp;Request a copy of your data<\/li>\n<li><strong>Correction:<\/strong>&nbsp;Request correction of inaccurate or incomplete data<\/li>\n<li><strong>Erasure:<\/strong>&nbsp;Request deletion of DMs, Reply comments and profile data, except order data required by law, which will be anonymized<\/li>\n<li><strong>Restriction &amp; Objection:<\/strong>&nbsp;Limit or object to certain processing activities<\/li>\n<li><strong>Withdrawal of Consent:<\/strong>&nbsp;Disconnect your Instagram account or revoke permissions at any time<\/li>\n<\/ul>\n<p>To exercise these rights, please contact us at:<br><span style=\"font-weight: bolder;\">support<\/span><strong>@palette-tech.io<\/strong><\/p>\n<hr>\n<p><strong>9. Cookies and Tracking<\/strong><\/p>\n<p>We use cookies and similar technologies to:<\/p>\n<ul>\n<li>Authenticate user sessions<\/li>\n<li>Remember user preferences<\/li>\n<\/ul>\n<p>You may disable cookies in your browser, but some platform features may not work properly without them.<\/p>\n<hr>\n<p><strong>10. Contact Us<\/strong><\/p>\n<p>For questions or concerns about this Privacy Policy or to submit data protection requests, contact:<br><strong>support@palette-tech.io<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6bb8d14 e-flex e-con-boxed e-con e-parent\" data-id=\"6bb8d14\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-093bc1d elementor-widget elementor-widget-heading\" data-id=\"093bc1d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u0645\u062a\u0646 \u062a\u06cc\u062a\u0631 \u062e\u0648\u062f \u0631\u0627 \u0648\u0627\u0631\u062f \u06a9\u0646\u06cc\u062f<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Last Updated: Dec 18, 2025 1. Introduction Palette-Tech.io (\u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) operates an AI-powered platform for intelligent management and automation of [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2095","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>privacy<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/palette-tech.io\/en\/privacy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"privacy\" \/>\n<meta property=\"og:description\" content=\"Last Updated: Dec 18, 2025 1. 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